FAQ
Frequently asked questions
Payment
Payment, Taxes & Duties
Sales Tax
Shipping
Shipping Rates and Delivery Times
All orders placed on the QRATE E-SHOP are delivered Monday to Friday, 9am – 5pm by Royal Mail. Stock permitting, all orders placed with the QRATE E-SHOP are usually dispatched within 3 working days. Once an order is dispatched, a confirmation email is sent out with the dispatch details and details of the delivery process.
Kindly note that dispatch times may increase during high demand periods.
United Kingdom
Standard: £3.95 3-5 working days from dispatch of order
Express: £5.95 1-2 working days from dispatch of order
Express: FREE on all orders over £200 1-2 working days from dispatch of order
Europe
Standard: £9.95 3-5 working days from dispatch of order
Express: £15.00 1-2 working days from dispatch of order
Express: FREE on all orders over £200 1-2 working days from dispatch of order
USA and Canada
Express: £15.00 5-7 working days from dispatch of order
Asia and Rest of the world
Express: £25.00 5-7 working days from dispatch of order
Shipping to Multiple Addresses
Your Order
Your Order
Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. If you want to cancel your order please contact the QRATE E-SHOP by filling out the form on our ‘Contact Us’ page and providing your order details.
Cancelling Your Order
Returns
Refunds & Returns
You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.
If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.
If you want a different item, the item you want is sold under a different product code, then you'll need to place a new order.
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Your order number
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Which items you’d like exchanged
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The new size or colour you’d like of the items to be exchanged
Faulty or wrong item received?
You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.
If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.
If you want a different item, the item you want is sold under a different product code, then you'll need to place a new order.
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Your order number
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Which items you’d like exchanged
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The new size or colour you’d like of the items to be exchanged
Privacy Policy
Privacy Policy
QRATE LLC PRIVACY POLICY (“Privacy Policy”)
https://www.shopqrate.com/terms-and-conditions
Please read this privacy policy carefully.
Scope of this privacy policy
How we collect Data
Data is given to us by you
Data that is collected automatically
Our use of Data
Who we share Data with
to provide more relevant product recommendations and advertising;
in order to better serve you with content or promotions;
to increase our customer’s security when using our Website and to comply with our legal obligations, such as sanctions laws;
Keeping Data secure
Data retention
Your rights
Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
General
Changes to this privacy policy
Attribution
15 July 2019
Analytical/performance
We use the following analytical/performance cookies:
We use cookies to provide you with tailored advertising.