FAQ

Frequently asked questions

Payment

Payment, Taxes & Duties

Why is QRate pricing special? At QRate, you are shopping items from our exclusive brands and partners around the globe, expertly curated for you by the QRate team. Prices are determined by each QRate partner, therefore the price of the same item may vary depending on your location and where you order an item from. Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. Which currencies can I shop in? The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in GBP for a competitive exchange rate. When will my card be charged? If you pay by debit card or PayPal, QRate will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately. What payment methods do you accept? Visa MasterCard American Express Delta Visa Electron PayPal Apple Pay Will my personal details stay safe? We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the QRate Privacy Policy.

Sales Tax

All prices on the QRate E-SHOP are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate which is 20%. This will appear on your order confirmation and is itemised for you as you pass through the checkout in the QRate E-SHOP. If your order is being dispatched to a destination outside the European Community (EC) this sales tax will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EC then the total price will include VAT at the current rate. Please note that QRate E-SHOP has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable.

Shipping

Shipping Rates and Delivery Times

All orders placed on the QRATE E-SHOP are delivered Monday to Friday, 9am – 5pm by Royal Mail. Stock permitting, all orders placed with the QRATE E-SHOP are usually dispatched within 3 working days. Once an order is dispatched, a confirmation email is sent out with the dispatch details and details of the delivery process.
Kindly note that dispatch times may increase during high demand periods. Shipping Rates and Delivery Times

United Kingdom
Standard: £3.95 3-5 working days from dispatch of order
Express: £5.95 1-2 working days from dispatch of order
Express: FREE on all orders over £200 1-2 working days from dispatch of order

Europe
Standard: £9.95 3-5 working days from dispatch of order
Express: £15.00 1-2 working days from dispatch of order
Express: FREE on all orders over £200 1-2 working days from dispatch of order

USA and Canada
Express: £15.00 5-7 working days from dispatch of order

Asia and Rest of the world
Express: £25.00 5-7 working days from dispatch of order For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Please note that a signature will be required for the receipt of all orders. Please note that European Express shipping is not available on orders containing liquids e.g. perfume. In the situation whereby perfume has been purchased as part of an order over £150, goods will instead be shipped free of charge using our European Standard service. This is due to shipping regulations covering the transportation of flammable goods. Please note that QRate E-SHOP has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable.

Shipping to Multiple Addresses

QRate E-SHOP will ship your purchase to all worldwide destinations subject to Royal Mail delivery availability. We realise that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Additionally, due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.

Your Order

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the your cart and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. Once your order has been confirmed, it is still possible to cancel your order until your item has been processed for dispatch. To cancel, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Your confirmation email that you will receive contains a link to your order status that will be updated automatically as your order is processed and despatched to you. If you click on this link you will be taken to your order status page at the QRate E-SHOP. You will need to login with your email address and password so that you are able to see this.

Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. If you want to cancel your order please contact the QRATE E-SHOP by filling out the form on our ‘Contact Us’ page and providing your order details.

Cancelling Your Order

Once your order has been confirmed, it is not possible to cancel at any point as your purchase will be prepared quickly for dispatch.

Returns

Refunds & Returns

If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product. We permit this within 14 days from the date you receive your goods, if the product qualifies for an exchange is left to our discretion. We do not cover returns postage for returns shipments.

You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.

If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.

If you want a different item, the item you want is sold under a different product code, then you'll need to place a new order. When you return your order, just pop your returns note in the parcel with the following details marked on it:

Your order number

Which items you’d like exchanged

The new size or colour you’d like of the items to be exchanged

If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then you should immediately contact us with the full details of your order and exchange. To return an unwanted item for a refund or exchange, please click here to complete our returns form.

Faulty or wrong item received?

Your order number

Which items you’d like exchanged

The new size or colour you’d like of the items to be exchanged

Privacy Policy

QRATE LLC PRIVACY POLICY (“Privacy Policy”) LAST UPDATED: 15TH JULY 2019 This privacy policy applies between you, the User of this Website and QRate LLC, the owner and provider of this Website. QRate takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions which can be found at:
https://www.shopqrate.com/terms-and-conditions
Please read this privacy policy carefully. Definitions and interpretation In this privacy policy, the following definitions are used: Data - collectively all information that you submit to QRate LLC via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies); Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR - the General Data Protection Regulation (EU) 2016/679; QRATE LLC, we or us - QRATE LLC of Nightingale Lodge, London, W9 3TW; UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; User or you - any third party that accesses the Website and is not either (i) employed by QRate LLC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to QRate LLC and accessing the Website in connection with the provision of such services; and Website - the website that you are currently using, www.shopqrate.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 2. In this privacy policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa; b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; c. a reference to a person includes firms, companies, government entities, trusts and partnerships; d. “including” is understood to mean “including without limitation”'; e. reference to any statutory provision includes any modification or amendment of it; f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy 3. This privacy policy applies only to the actions of QRate LLC and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 4. For purposes of the applicable Data Protection Laws, QRate LLC is the “data controller.” This means that QRate LLC determines the purposes of which, and the manner in which, your Data is processed. Data collected 5. We may collect the following Data, which includes personal Data, from you: a. name; b. contact Information such as email addresses and telephone numbers; in each case, in accordance with this privacy policy.
How we collect Data 6. We collect Data in the following ways: a. data is given to us by you; and b. data is collected automatically.
Data is given to us by you 7. QRate LLC will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you register with us and set up an account to receive our products/services; c. when you make payments to us, through this Website or otherwise; d. when you elect to receive marketing communications from us; e. when you use our services; in each case, in accordance with this privacy policy.
Data that is collected automatically 8. To the extent that you access the Website, we will collect your Data automatically, for example: a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies.”
Our use of Data 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: a. internal record keeping; b. improvement of our products/services; c. transmission by email of marketing materials that may be of interest to you; d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy. 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). 11. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in: a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out. b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide. c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below. 12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with 13. We may share your Data with the following groups of people for the following reasons: a. any of our group companies or affiliates -
to provide more relevant product recommendations and advertising; b. our employees, agents and/or professional advisors -
in order to better serve you with content or promotions; c. relevant authorities -
to increase our customer’s security when using our Website and to comply with our legal obligations, such as sanctions laws; in each case, in accordance with this privacy policy.
Keeping Data secure 14. We will use technical and organisational measures to safeguard your Data, for example: a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers. 15. Technical and organisational measures include measures to deal with any suspected data breach. IF you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@shopqrate.com . 16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention 17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights 19. You have the following rights in relation to your Data: a. Right to access - the right to request (i) copies of the information we hold about at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. c. Right to erase - the right to request that we delete or remove your Data from our systems. d. Right to restrict our use of your Data - the right to “block" us from using your Data or limit the way in which we can use it. e. Right to data portability - the right to request that we move, copy or transfer your Data. f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 20. To make enquires, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@shopqrate.com. 21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Officer (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. 22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. Links to other websites 23. This Website may, from time to time, provide links to other websites. We have no control over cut websites and are not responsible for the content of the websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. Changes of business ownership and control 24. QRate LLC may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of QRate LLC. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 25. We may also disclose Data to a prospective purchaser of our business or any part of it. 26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies 27. This Website may place and access certain Cookies on your computer. QRate LLC uses Cookies to improve your experience of using the Website and to improve our range or products. QRate LLC has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. 29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling QRate LLC to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. 30. This Website may place the following Cookies: (Type of Cookie) Analytical/performance cookies (Purpose)
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 31. You can find a list of Cookies that we use in the Cookies Schedule. 32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. 33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. 34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. 35. For more information generally on cookies, including how to disable them, please refer to about cookies.org. You will also find details on how to deleted cookies from your computer.
General 36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of of the other provisions of this privacy policy will not be affected. 38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy 40. QRate LLC reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact QRate LLC by email at info@shopqrate.com .
Attribution 41. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
15 July 2019 Cookies Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Analytical/performance
We use the following analytical/performance cookies: (Description of Cookie)
We use cookies to provide you with tailored advertising. We use this cookie to help us analyse how users use the website. Our website uses the following social media buttons:

facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). You will find a list and overview of Facebook's social plugins at: developers.facebook.com. For more information about Facebook's privacy policy, go to: facebook.com/policy

You can also block Facebook's social plugins with add-ons for your browser, for example the "Facebook Blocker."

Twitter's services are managed and provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. You will find the code of conduct for developers at: dev.twitter.com For more information about Twitter's privacy policy, go to: twitter.com/privacy

YouTube is operated by YouTube LLC, registered office located at 901 Cherry Avenue, San Bruno, CA 94066, USA. You will find a list and overview of YouTube's social plugins at: youtube.com/dev For more information about YouTube's privacy policy, go to: support.google.com

SoundCloud is operated by SoundCloud Limited, registered office located at Rheinsberger Str.76/77 10115 Berlin, Germany. You will find the code of conduct for developers at: developers.soundcloud.com

Instagram is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland. You will find a list of social plugins at: instagram.com

List of cookies used on the website shopqrate.com : How do I block and/or uninstall cookies? a. On a computer There are two ways to uninstall cookies. The first way is by using your web browser to see the cookies already installed on your computer and delete them, either individually according to cookie type as indicated on the banner, or all at once.

Apple Safari browser: under "Privacy" in the "Preferences" menu, section titled "Cookies and website data."

Google Chrome browser: under "Privacy and security" in the "Settings" menu, sub-category "Content settings," section titled "Cookies and site data."

Microsoft Internet Explorer browser: "Tools" menu, "Internet Options" section, then "General," then "Browsing history," then "Settings," then the window "Temporary Internet Files and History Settings," and lastly "View files."

Mozilla Firefox browser: "Tools" menu, "Options" section, "Privacy" sub-section, dedicated "Remove individual cookies" function.

You can also remove cookies manually by following these steps: Go to your workstation and select the Windows folder on your C drive. Open the "Temporary Internet Files " folder and select all files (CTRL+A). Choose the "delete" option. You can also configure your web browser to block cookies or display a warning before any cookies are installed. The steps to follow vary from one browser to another, but you can find instructions in the browser's "help" menu. The browser you use to access QRate’s websites can be configured independently on each device. b. On a smartphone or a tablet Cookies can be uninstalled or deleted as follows:

Android browser: under "Privacy & security" in the "Settings" menu you can access several functions, including "Clear cache," "Clear passwords," "Clear all cookie data," "Clear form data," and "Clear passwords." You can also configure these functions so that cookies will not be saved.

Google Chrome browser: in the "Settings" menu go to "Advanced," then "Clear browsing data," and select the data that you wish to delete.

Apple iOS 8 browser: tap "Settings," then under the "Safari" tab select "Block Cookies" and choose one of the options offered: "Always Allow," "Allow from Websites I Visit," "Allow from Current Website Only," or "Always Block." In iOS 7 and earlier versions, you can choose from the options "Never," "From third parties and advertisers," and "Always."

Uninstalling or blocking cookies used on QRate’s websites may affect your website use or even prevent you from using the website.

Terms and Conditions

OVERVIEW Welcome to QRate LLC These terms and conditions outline the rules and regulations for the use of QRate LLC's Website. QRate LLC is located at: Westbourne Park London, United Kingdom. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use QRate LLC's website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. Cookies We employ the use of cookies. By using QRate LLC's website you consent to the use of cookies in accordance with QRate LLC's privacy policy. Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies. License Unless otherwise stated, QRate LLC and/or it's licensors own the intellectual property rights for all material on QRate LLC. All intellectual property rights are reserved. You may view and/or print pages from https://www.shopqrate.com for your own personal use subject to restrictions set in these terms and conditions. You must not: Republish material from https://www.shopqrate.com Sell, rent or sub-license material from https://www.shopqrate.com Reproduce, duplicate or copy material from https://www.shopqrate.com Redistribute content from QRate LLC (unless content is specifically made for redistribution). Hyperlinking to our Content The following organizations may link to our Web site without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site. We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations. We will approve link requests from these organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of, and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site. If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@shopqrate.com. Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Approved organizations may hyperlink to our Web site as follows: By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site. No use of QRate LLC's logo or other artwork will be allowed for linking absent a trademark license agreement. Iframes Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site. Reservation of Rights We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions. Removal of links from our website If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. Content Liability We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Disclaimer To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph, and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature. Terms of Delivery Delivery is available in the following countries: Algeria, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, French Guiana, Georgia, Germany, Greece, Guadeloupe, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Caledonia, New Zealand, Norway, Paraguay, Peru, Poland, French Polynesia, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay The address indicated by the Customer cannot be modified once the order has been validated. QRate or the carrier cannot be held responsible in the event of the inability to deliver due to an inaccurate delivery address (please note that the use of post office boxes is prohibited). The delivery will be made according to the following methods:

For deliveries in the United Kingdom, shipments will be made via Royal Mail.

The package will be delivered to the recipient’s shipping address and will require a recipient signature upon delivery. If the package does not fit in the recipient’s mailbox, a delivery note will be left in the mailbox indicating the address of the post office where the Customer can collect the package. The Customer will have a period of 20 consecutive days to recover the package. After this period, the package may be destroyed by the local post office.

For international deliveries, shipments will be made via Royal Mail.

Shipments are delivered to the Customer’s address provided through QRate. Royal Mail may inform the Customer of an upcoming or missed delivery. The Customer may be offered an alternative delivery option, such as delivery on a different date, delivery without signature, re-routing of the shipment or delivery to a Royal Mail Relay Point. QRate may exclude certain alternative delivery options. The Customer can track the progress of the delivery on the Royal Mail website by using the tracking number that will be sent by email. In the event of a delay in delivery which is more than seven working days after the delivery date indicated at the time of the order, the Customer may request the cancellation of the sales contract and receive a full refund. This request can be made by email to the following address: info@shopqrate.com. Delivery costs are fixed and determined as follows:

Delivery in United Kingdom: 5.95 GBP
Delivery in Germany / UK / Nederland : 9.95 GBP
Delivery to the rest of Europe: 10 GBP
Delivery to Japan: 25 GBP
Delivery to Hong Kong, China or Macau: 25 GBP
Delivery to Australia: 25 GBP
Delivery to Taiwan / Singapore / Korea: 25 GBP
Delivery to the rest of the world: 25 GBP

Credit & Contact Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. For more details, please review our Returns Policy HERE. This Terms and conditions page was created at termsandconditionstemplate.com generator. If you have any queries regarding any of our terms, please contact us. Applicable Law These online General Terms and Conditions of Sale are governed by and subject to English law. These General Terms and Conditions of Sale are written in English. In the event that they are translated into one or more foreign languages, only the English text shall prevail in the event of a dispute. Legal Information QRate LLC is a private limited company, with its registered offices at Westbourne Park, London, UK - registered in the Companies House (Registrar of Companies for England and Wales) under no. 11493466, represented by Moyosore Aboderin, its Chief Operations Officer.

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Size Guide

For the most accurate sizing, we recommend you take your own measurements to compare with our full size charts available here.