Customer Care

An update from the QRate Team

Our QRate Team are working really hard to support the customers that need them most during this time. However, Our QRate Team are busier than usual during these uncertain times, but we’re listening to what you need. We’re still here to help you.

They’re still here to support when you need them, but we’ve provided some useful information on our most popular topics below:

Returns Information

• Need to create a return? Click here for more info on returns.
   

• Please allow 10 working days for your return to reach us. We’ll send you an email as soon as we process your return.

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Our QRate Team won't be able to help with returns queries unless this timeframe has passed.

Delivery Information

• We’re working around the clock to make sure that you can get your QRate orders as quickly as possible whilst keeping deliveries safe.

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• Your expected delivery date will be clear at the checkout, and you’ll be able to see this in your order confirmation email and in ‘My Orders’ on My Account.

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Read more about deliveries here.

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Need to get in touch about an order that hasn’t arrived? Please make sure that you’ve waited 7 working days before getting in touch.

Coronavirus Updates

You can read about everything we’re doing around coronavirus here.

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We’re working hard to continue to offer you all the great contact options that you’re used to. So we can help you as quickly as possible, we’d recommend getting in touch using our Send us an email form, rather than live chat or social media.